Custom project & issue tracking, with the seriousness of an engineering tracker.
We've shipped a project management system that's also an honest engineering bug tracker — Bug / Feature / Task / Regression issue types, severity, priority, SLA stats, threaded comments, watchers, time-tracking, billing. If you want yours instead of Jira-plus-five-tools, here's what it takes.
A production-grade pms module already built and running. We ship a custom one for clients who need their own.
ragenaizer.com / pmsWhat goes inside a real pms.
These are the moving parts we've shipped before. Your custom build picks a subset — and we tell you upfront which parts are worth re-implementing and which ones aren't.
Project + issues, one system
Projects with auto-numbered issue keys (PRJ-1234), threaded comments, attachments, status workflows.
Engineering-grade issues
Bug / Feature / Task / Regression types. Severity, priority, reproducibility, environment, fixed-in-version.
SLA tracking
Per-priority SLA timers. Breach alerts. Average resolution stats by type / owner / project.
Time tracking + timesheets
Daily logs, weekly approval, per-member billing rates. Roll up to client invoices.
Kanban + Sprints
Drag-to-status boards, sprint planning, burn-down. Configurable workflows.
Linked items
Mark-as-duplicate, relates-to, blocks, blocked-by. Walk the graph in reports.
Watchers & subscriptions
Granular notification rules per issue and per project.
Project meeting rooms
Auto-created video rooms per project — no calendar dance.
The problems that don't show up in the demo.
These are the ones that take a custom build from "works in a screenshot" to "works in production for three years." We've already learned them once.
- 01 Permission model that handles client visibility ("clients can see their tickets, not other clients'") without making the staff UI miserable.
- 02 Cross-project issue linking when projects live in different tenants of the same multi-tenant install.
- 03 Time-tracking integrity — a developer's accidental 47-hour day should be caught and corrected without destroying their week.
- 04 Workflow customisation per project without forking the data model.
- 05 Roll-up reporting across hundreds of projects without query-of-doom dashboards.
How we'd put it together.
ASP.NET Core, Postgres, MeiliSearch / OpenSearch for issue search, a worker queue for notifications and SLA breaches. Optional Slack / Teams bridges.
We'll tell you when not to build.
Custom isn't always the right call. We've shipped Ragenaizer so we can say that honestly.
- →The pms is the moat — your competitor can't have the same one.
- →You have compliance / sovereignty / data-residency requirements no SaaS will satisfy.
- →You need to integrate at a level deeper than off-the-shelf vendors expose.
- →Per-seat pricing across thousands of users makes the build cheaper inside 24 months.
- →The workflow is generic enough that a configurable platform will do.
- →You want it in weeks, not quarters.
- →You'd rather buy than own — let someone else maintain the pms forever.
- →Your engineering capacity should go to the parts of your product that no SaaS covers.
Custom pms? Tell us what you need.
One conversation. We tell you whether it's a custom build, a Ragenaizer rollout, or something we shouldn't take on.